Medix Specialty Vehicles (Elkhart, Indiana) announced the recent achievement of ISO 9001:2015 certification for its Type II ambulance product line. Globally recognized, ISO certification demonstrates a company’s commitment to quality performance and inspires customer satisfaction by improving product quality and consistency.
“Excellence is a core value in our organization, and this certification is technically a validation of the high-quality build processes we’ve been providing for years for our customers,” says Greg Rusk, President of Medix Specialty Vehicles. “The exercises helped us enhance greater controls over the Type II business processes. Because we run large volumes of similar units, we see this as a springboard for Medix to take this ISO process throughout our company to enhance
customer satisfaction across the board.”
To earn ISO 9001 certification, Medix Specialty Vehicles was required to build and implement a quality management system in accordance with the principles of the latest ISO 9001 standard. Medix created a repeatable framework that ensures consistent quality in its products. The journey began with a systematic approach aligned with ISO’s quality management systems (QMS), which included documenting processes and controls while also upholding an ongoing commitment to the systems. Medix Specialty Vehicles focused on enhancing consistency in the ambulance by improving communication and improving inputs (both manufacturing process & raw material inputs) to continuously improve the overall quality of the ambulance and customer experience.
Adopting QMS processes and attaining ISO certification brings a range of meaningful benefits, including higher customer satisfaction, reduced product or service problems, and lower costs, to name a few. Perhaps the most impactful benefit includes heightened employee morale and enhanced performance.
“Our employees are the heartbeat of our company, and it is no surprise that our team demonstrates continuous interest, pride, and commitment to improving both themselves and the product,” continued Rusk. “It also provides the opportunity to identify continuous improvement projects which, ultimately, ensures Medix continues to deliver ambulances that our employees, dealers, and customers are proud to represent.”
To learn more about Medix Specialty Vehicles, visit medixambulance.com.
NTEA Member Directory listing for Medix Specialty Vehicles
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